Teams at Solera Holdings

Oversee call center operations by monitoring KPIs, improving efficiency and service quality, coaching frontline leaders, managing performance reporting, ensuring compliance, mitigating risks, and maintaining key client relationships. The role drives continuous improvement, develops leadership talent, presents data-driven insights, and resolves escalated client concerns while meeting service levels and contractual obligations.

Directs software engineering strategy, architecture, delivery, quality, and continuous improvement. Leads managers and engineering teams, hires and mentors staff, manages stakeholders, establishes development processes, and ensures timely delivery of cloud-native applications and microservices. Requires hands-on expertise across web, mobile, databases, cloud, AI, and modern development frameworks, along with substantial software development and management experience.

Leads data engineering architecture and infrastructure, designing scalable batch and real-time pipelines, data models, warehouses, lakehouses, and migration strategies. Partners with architects, scientists, analysts, and stakeholders to deliver secure, governed, high-performance data solutions across cloud platforms. Establishes engineering standards, data quality controls, documentation, and monitoring while mentoring engineers. Evaluates emerging technologies and applies GenAI capabilities including LLM integration, prompt engineering, RAG, agentic AI, orchestration, and inference optimization.