Solace (solace.health) Benefits Overview

Lead hands-on full-stack development of scalable product features, from database models through UI components. Set technical direction, architect and optimize systems, mentor engineers, conduct code reviews, improve workflows, and champion testing, code quality, and continuous deployment. Collaborate with product and design teams, resolve technical bottlenecks, and lead production releases in a fast-paced startup environment.

Support patients and healthcare advocates through phone, email, and chat. Responsibilities include confirming appointments, troubleshooting issues, resolving inquiries, onboarding clients, documenting feedback, reporting platform problems, and helping improve the customer experience. The role requires empathy, attention to detail, basic technical troubleshooting skills, adaptability across shifts, and the ability to handle complex or difficult conversations.

Build predictive and machine learning models for patient needs, operational forecasting, churn, advocate quality, and risk. Design A/B tests and causal inference studies, apply advanced statistical methods, productionize models with data engineers, and communicate insights to business stakeholders. The role requires Python, advanced SQL, forecasting expertise, statistical proficiency, data privacy awareness, and the ability to work independently in a fast-paced healthcare startup.