Soho House & Co Benefits Overview

Oversee hotel reservations, room inventory, group room blocks, booking restrictions, and VIP accommodations. Analyze market trends, booking pace, competitor activity, and revenue performance to recommend pricing and inventory strategies. Prepare reporting, support budgeting and forecasting, and improve occupancy, ADR, profitability, and guest experience while collaborating with hotel leadership and sales, events, membership, front office, and finance teams.

Welcome and check in gym members, deliver friendly customer service, coordinate personal training schedules with trainers, and guide members through gym classes, products, and facilities. The role focuses on creating an exceptional member experience in a hospitality-oriented fitness environment.

Welcomes spa members and guests, manages reception, phone inquiries, reservations, deliveries, coats, guest lists, and facility information. Resolves guest concerns, maintains a clean and safe reception area, communicates feedback to management, supports a positive atmosphere, and assists with training new hires. Requires front-desk experience, luxury hospitality or private club experience, strong communication and coordination skills, reservation-system proficiency, and calm problem-solving.