Soho House & Co Benefits Overview

Provides HR administration support for employees and managers across hotel and club departments. Maintains employee records, documentation, lifecycle updates, payroll changes, training records, and uniform allocation. Supports migration to the Factorial HR platform, data validation, recruitment, onboarding, employee relations, disciplinary processes, and HR queries while escalating complex matters to the HR Manager.

Manage membership growth, retention, administration, communications, and member support across Soho House growth cities in the UK and Ireland. Responsibilities include reviewing applications, monitoring targets and churn, managing Salesforce records, creating reports, coordinating outreach and retention campaigns, handling member concerns, supporting events, and collaborating with membership, CRM, communications, and events teams. The role is London-based and requires travel to support market activity and programming.

Develop and optimize SQL transformations and dbt projects on Snowflake, administer dbt Cloud workflows, and maintain scalable analytics infrastructure. Manage semantic layers in Omni, data observability, GitHub workflows, automated testing, and data quality processes. Collaborate with data engineering teams to integrate ingestion and transformation layers, establish coding standards, and support governed metrics and AI-ready semantic context.