Teams at Softchoice

Owns technical implementation and administration of Qualtrics CX and Voice of Customer programs across multiple organizations. Builds complex surveys, digital intercepts, workflows, dashboards, integrations, and custom applications; manages ETL, relational data governance, consent, QA, and troubleshooting. Partners with CX leadership to expand feedback capabilities and delivers reliable integrations with Salesforce, ServiceNow, Amplitude, and analytics platforms.

Manage strategic technology sales and customer relationships for Texas state and local government and higher education accounts. Develop account plans, engage executive stakeholders, uncover business challenges, and lead complex opportunities from discovery through close. Coordinate sales, engineering, consulting, and partner teams while driving pipeline, forecasting, and growth. Promote AI infrastructure, cloud, cybersecurity, data center, networking, and digital transformation solutions through briefings, workshops, demonstrations, and proof-of-concepts.

Supports employees, managers, supply chain, and sales operations through HR case management, leave administration, policy and benefits guidance, coaching, HR data maintenance, audits, reporting, process improvements, performance documentation, culture initiatives, succession planning, training, and exit interviews.