Teams at Snappy

Support multi-cloud AWS and GCP infrastructure, maintain Terraform and GitOps workflows, operate Kubernetes and serverless applications, and build CI/CD pipelines. Monitor systems with Prometheus and Grafana, assist with security and compliance automation, use AI tools for operational insights, participate in on-call incident response, and document processes while developing DevOps expertise under senior-engineer mentorship.

Lead commercial contracting and provide practical legal guidance across sales, partnerships, product, finance, marketing, people, and IT. Negotiate SaaS, enterprise, marketplace, vendor, data protection, and strategic agreements; support enterprise deals and diligence; improve legal intake, contracting processes, playbooks, and self-service resources. Advise on privacy, AI, product, regulatory, corporate, employment, compliance, and dispute matters while helping develop a scalable legal function.

Manage enterprise SaaS customers, owning retention, net revenue retention, account health, and growth. Build executive relationships, onboard and activate customers, conduct business reviews, identify upsell opportunities, drive renewal campaigns, resolve escalations, and collaborate with internal teams on customer programs and product feedback. Use AI tools and reporting to identify risks, opportunities, and high-impact actions.