Jobs at Smith.ai

Partners with the Chief Product Officer to run operating cadences across Product, Design, and Engineering. Owns roadmap planning, OKRs, scorecards, executive communications, strategic initiatives, cross-functional alignment, and organizational effectiveness. Leads ambiguous initiatives from strategy through execution, drives accountability, supports recruiting and planning, and improves collaboration across distributed teams. Uses data and AI tools to improve decision-making and productivity while freeing the CPO to focus on product development.

Manage a client segment and Client Success team, driving retention, expansion, renewals, and client health. Personally oversee high-value accounts, coach team members, build scalable playbooks, improve workflows, and partner cross-functionally with Sales, Onboarding, Support, Product, and Operations. Use client success tools and performance data to identify risks, improve client experience, and guide strategic decisions in a fast-growing company.

Own Smith.ai’s product marketing function, including positioning, messaging, website strategy, product launches, lifecycle marketing, customer insights, competitive intelligence, sales enablement, and content development. Build programs that improve awareness, adoption, activation, retention, and conversion while partnering with Product, Growth, Sales, Customer Success, and Design. Establish a differentiated narrative for legal technology and SMB professional services audiences.