Smith & Nephew Benefits Overview

Leads the global compliance program through strategic initiatives, process improvement, governance, communications, training, reporting, and effectiveness measurement. Partners with Compliance, Finance, People, and other functions to deliver multiyear roadmaps, improve compliance tools and resources, influence stakeholders, and strengthen organizational awareness and operations.

Leads the architecture, delivery, governance, and support of SAP manufacturing and quality solutions across the global Plan-to-Inventory value stream. Oversees production planning, shop floor execution, quality management, inventory, plant maintenance, integrations, global rollouts, and S/4HANA transformation. Ensures architectural compliance, scalability, performance, validation, and solution quality while leading internal teams, vendors, stakeholders, and cross-functional initiatives in a regulated medical technology environment.

Processes direct sales and consignment orders, returns, loan billings, customer inquiries, invoice disputes, master data, and product complaints. Provides bilingual English and French customer service and sales support while meeting order accuracy, handling, and complaint KPIs. The role requires effective prioritization, problem-solving, communication, teamwork, and adaptability in a fast-paced environment.