Teams at Smiley Technologies, Inc.

Lead and develop the on-site Customer Experience team to deliver accurate, timely, and professional support. Manage escalations, analyze customer feedback, drive journey improvements, collaborate cross-functionally, maintain documentation and training, and foster a service-first culture focused on accountability and continuous learning.

Owns relationships for an assigned portfolio of community-bank customers, monitors customer health and support activity, coordinates issue resolution and escalations across teams, drives product adoption and strategic engagements, and reports on account status to ensure retention and satisfaction.

Lead day-to-day accounting operations, ensure accurate month-end close and financial reporting, review billing/payables/payroll, manage budgeting and forecasts, oversee staff and controls, support audits, administer stock option plan and vendor management, and modernize financial systems and processes.