Smile Digital Health Benefits Overview

The Account Executive owns the full B2B sales cycle, from prospecting and lead generation through proposals, negotiations, closing, and account growth. Responsibilities include managing strategic accounts, building executive relationships, presenting business reviews, maintaining Salesforce pipeline records, collaborating cross-functionally and with partners, resolving customer challenges, and meeting or exceeding sales quotas. The role focuses on complex healthcare technology sales with long deal cycles and significant contract values.

Design, build, and maintain cloud-hosted SaaS platforms and deployment artifacts. Own Helm charts, containers, IaC, CI/CD pipelines, and serverless components. Ensure scalable, secure Kubernetes/OpenShift deployments, monitor performance, troubleshoot production issues, and collaborate with platform, security, and infrastructure teams.

Own post-sales customer relationships from contract signing through implementation, renewals, and expansion. Manage onboarding, resource allocation, project finances, SOWs, delivery coordination, escalations, customer reviews, and satisfaction. Partner with sales, Agile Leads, and technical teams to ensure successful implementations, identify upsell opportunities, and align deployments with customer objectives. Healthcare technology, interoperability, FHIR, and HL7 experience are preferred.