Teams at Smarty

Provides technical support to customers through written and verbal channels, troubleshooting products, configurations, and API integrations. The role requires explaining technical concepts clearly, documenting issues and resolutions, escalating defects, creating help documentation, and delivering occasional product walkthroughs. The representative will develop expertise in Smarty’s API-based products, collaborate with internal teams, and share customer insights to improve support processes and products.

Associate Counsel will support contracts, commercial agreements, legal risk assessments, data privacy, and regulatory compliance. The role partners with sales, compliance, IT, engineering, and in-house counsel while reviewing and negotiating SaaS, MSA, DPA, NDA, and vendor agreements. Responsibilities also include using AI-assisted legal tools, improving workflows, monitoring privacy regulations, and translating legal risks into practical business guidance.

Own planning and delivery for engineering projects across multiple teams. Build timelines, track milestones and dependencies, identify risks, facilitate planning and retrospectives, communicate status, and improve delivery practices. Partner with Product Managers, Engineering Managers, and technical leads to translate priorities into actionable plans and maintain clarity around scope, tradeoffs, and timelines.