Teams at SMA America

Manages reverse logistics and outbound material flow, including 3PL vendor relationships, shipments, inventory counts, KPI reporting, RMA returns, and discrepancy resolution. Coordinates with field service, planning, purchasing, transportation, and external partners. Maintains SAP data, Salesforce-based reports, procedures, and documentation while training service partners and reverse logistics coordinators.

Performs evidence-based technical failure and root cause analyses for medium-voltage solar energy products. Applies 8D and quality tools to identify failure patterns, recommend corrective and preventive actions, and monitor implementation by service teams and suppliers. Conducts customer-site investigations, documents findings, advises internal functions, and collaborates with international teams, headquarters, quality groups, and application engineering. The role requires substantial travel, cross-functional communication, and expertise in transformers, switchgear, converters, and regulated industries.

Lead design, integration, and operation of site-level SCADA and communications for utility-scale solar, storage, and hybrid plants. Architect M2M communications, OT networks, secure connectivity, protocol configuration, and NERC CIP compliance while supporting commissioning, troubleshooting, and cross-functional teams.