Sitetracker Benefits Overview

Manage a portfolio of 30–35 B2B SaaS customers across North America, driving adoption, retention, renewals, and expansion. Develop success plans, monitor health and usage data, identify risks, deliver business reviews, and create scalable engagement strategies. Partner cross-functionally with Sales and Product while maintaining accurate Salesforce records. Professional English and Spanish fluency is essential.

Designs and delivers scalable Salesforce features using Apex and Lightning Web Components. Responsibilities include architecting reusable components, building inbound and outbound integrations, optimizing database performance, applying asynchronous patterns, writing technical design documents, and maintaining high code quality. The role partners with Product, QA, and DevOps, independently manages project scope, supports customer-focused solutions, mentors developers, participates in code reviews, and leads engineering improvements and technical initiatives.

Lead and transform a global Technical Account Management organization into a proactive, strategic customer-partnership function. Develop TAMs, manage executive customer relationships, connect technical roadmaps to business outcomes, support renewals and expansion, and establish value validation frameworks. Partner with Customer Success, Product, and Engineering to improve delivery accountability, customer retention, FDE adoption, and ROI. Build scalable operating processes, metrics, and team capabilities across a growing SaaS organization.