Teams at SINGU

Build and own the Customer Success function for QRmaint: design segmentation, health scoring, churn-detection, and playbooks; manage retention, renewals, and expansion across ~860 accounts; prove processes, then hire and lead a CS team; route product feedback and maintain reliable CRM and health data.

Lead and build the group's information security and compliance programme across multiple countries and acquisitions. Own ISO27001/Cyber Essentials Plus, ISMS, GDPR, incident response, business continuity, security baselines, risk registers, customer assurance, external vendors, audits and reporting to executives. Operate with a small team and collaborate with IT Operations and Platform Engineering to set and verify standards.

Own new-business sales for a defined territory: build pipeline, qualify opportunities (MEDDICC), develop quantified business cases, negotiate commercial terms, close enterprise CAFM/IWMS deals, and handover for expansion. Focus on multi-site, multi-stakeholder deals with multi-country growth potential while maintaining forecast accuracy, CRM discipline, and price protection.