Teams at Singapore Institute of Management

Coordinate higher-education programme operations, including enrolment, billing, student pass administration, scheduling, systems maintenance, assessments, stakeholder communications, events, recruitment support, reporting, and continuous improvement. Provide student and lecturer support, manage feedback and complaints, assist with at-risk student interventions, and participate in system testing and digitisation initiatives.

Develops market and product-segment strategies, manages customer outreach, executes events, tracks sales performance, and creates go-to-market plans. Builds relationships with senior industry stakeholders, prospects and networks to drive B2B sales, and collaborates with solution designers and delivery partners to develop proposals and customized solutions for higher-education clients.

Supports local student recruitment by managing recruitment operations, coaching team members, handling customer enquiries, analyzing lead conversion data, monitoring education market trends, and coordinating outreach events. Builds community and brand awareness through partnerships and engagement initiatives while managing event logistics, timelines, resources, and post-event evaluation. Requires strong communication, presentation, customer service, sales conversion, analytical, and organizational skills.