Teams at SimX

Manage and mentor a technical support team while actively resolving customer issues. Oversee support scheduling, ticket queues, escalation paths, workflows, SLAs, knowledge bases, and support metrics. Serve as the escalation point for complex issues, maintain key customer relationships, gather feedback, and advocate for product improvements. Collaborate with Sales, Customer Success, Product, Engineering, and QA on releases, documentation, and issue resolution. Provide internal IT support and report support trends to Operations.

Build and manage Sales Operations processes, systems, analytics, forecasting, deal desk workflows, territories, quotas, compensation, and Salesforce infrastructure. The role owns sales reporting, pipeline health, forecast accuracy, pricing approvals, data governance, and cross-functional handoffs while managing one employee. It partners with Sales, Finance, Legal, Marketing, Customer Success, and Product to improve operational predictability and scalability.