Teams at Simplesense

Maintain and harden Windows-based control system infrastructure for mission operations: triage escalations, validate patches in lab environments, implement STIGs, troubleshoot OS-to-application failures, and produce runbooks to improve NOC operations and system resilience.

Serve as the primary diagnostic expert in the NOC to monitor and resolve complex cross-domain network, OS, and identity issues using DataDog and Splunk. Execute and maintain runbooks, perform CLI operations (Linux/PowerShell), troubleshoot AD/Okta and Cisco configurations, gather telemetry for escalations, document fixes, write basic automation to reduce toil, and communicate clearly during mission-critical outages.

Lead production reliability and technical ownership of cloud-hosted systems. Design, deploy, and automate cloud networking, security, IaC, CI/CD pipelines, and observability. Act as Tier 3 escalation, perform RCA, reduce operational toil, and mentor engineers while partnering on system-level design.