Jobs at SIMNET

Provide onsite and remote first-line IT support, troubleshoot hardware, software, operating systems, networking, peripherals, and user issues, and resolve or escalate service desk incidents within SLA requirements. Responsibilities include ticket documentation, software deployment, antivirus installation, preventative maintenance, operating system patching, and hands-on desktop support across client sites. The role also requires familiarity with Microsoft environments, diagnostic tools, ITIL processes, and healthcare workplace support.

Provides senior-level IT support and escalations across hardware, software, servers, networks, Microsoft environments, and client systems. Manages tickets and SLAs, monitors systems using RMM tools, performs patching and vulnerability remediation, documents solutions, supports client IT projects, and participates in on-call coverage. The role also requires travel to client sites, proactive troubleshooting, and mentoring junior technicians.