Teams at Simmons Bank

Processes and maintains deposit accounts, ACH transactions, wires, returned items, stop payments, and exception items. Reviews account maintenance requests, balances and reconciles deposit general ledger accounts, researches inquiries, supports account opening, and handles overdrafts, escheatment, levies, garnishments, and bankruptcy requests. Ensures accurate documentation and compliance with banking policies, laws, and regulations in a high-volume operations environment.

Processes debit card, credit card, ACH, and Zelle disputes in a high-volume banking operations environment. Reviews and verifies dispute information, interprets merchant documentation, contacts customers, performs research and daily reconciliations, maintains detailed records, and ensures compliance with Regulation E, NACHA guidelines, and applicable policies.

Processes debit and credit card, ACH, and Zelle disputes in a high-volume banking operations environment. Reviews and verifies dispute documentation, researches discrepancies, communicates with customers and bank personnel, completes reconciliations, maintains records, and follows Regulation E, NACHA guidelines, and applicable compliance procedures.