Teams at SIMCO Electronics

Manages Eastern-region customer accounts to improve retention, satisfaction, and portfolio growth. Responsibilities include visiting customers and laboratories, supporting renewals, identifying upsell and cross-sell opportunities, resolving issues, forecasting, reporting customer health, and maintaining CRM records in Salesforce. The role requires approximately 50% travel, strong communication and analytical skills, and collaboration with marketing and internal teams.

Leads demand forecasting, capacity planning, scenario modeling, and turnaround-time improvement across distributed operations. Develops planning systems incorporating seasonality, customer behavior, technician availability, specialization, service standards, and geography. Identifies capacity gaps and recommends hiring, cross-training, workload balancing, process changes, and expansion. Owns cross-functional planning reviews, improves data quality and planning tools, and communicates actionable recommendations to senior leadership.

Manages post-sale customer relationships across the Central region, supporting 25–70 accounts and driving retention, satisfaction, renewals, upselling, and cross-selling. Visits customer sites and laboratories, resolves issues, gathers feedback, reports customer health and forecasts, and maintains territory activity in Salesforce. Develops growth strategies, supports continuous improvement, and collaborates with marketing and internal teams. The role requires up to 50% travel and operates in laboratory, manufacturing, and customer-site environments.