Teams at Simbe Robotics

Manage and triage customer support tickets, execute SOP-driven workflows, coordinate follow-up with cross-functional teams, document actions clearly, escalate when needed, and identify process improvements to maintain reliable day-to-day support operations.

Lead customer education, robot certification, and store community programs to drive adoption, engagement, and advocacy for Simbe’s Tally platform. Build scalable certification, onboarding, events, and advocacy pipelines, partner cross-functionally, measure program KPIs, and iterate based on customer feedback to support retention and expansion.

The VP, Client Strategy leads Simbe's mid-market portfolio, focusing on senior client relations and strategic execution with a hands-on approach in driving growth and analytics.