Teams at Silna

Manage enterprise SaaS customer relationships from onboarding through retention and expansion. Serve as a product expert, monitor account health, identify upsell opportunities, build stakeholder trust, and improve customer success processes. The role requires strong communication, project management, analytical thinking, and the ability to manage multiple high-priority initiatives while working onsite in Manhattan five days per week.

Design, test, refine, and roll out AI deployments that extract information from healthcare documents and automate authorization and verification workflows. Analyze model accuracy, translate healthcare processes into technical specifications, create prompt and deployment playbooks, define performance metrics, and collaborate with operations, engineering, and healthcare experts to scale automation strategies.

The Enterprise Account Executive will lead the sales cycle for enterprise accounts, develop strategic plans, and build relationships with executives to drive growth in the healthcare technology space.