Teams at Silicon Valley Power

Manage end-to-end customer order processing across phone, email, EDI, and customer portals. Validate orders, pricing, product details, and customer requirements; coordinate fulfillment; respond to inquiries; resolve shipping and product discrepancies; document interactions in business systems; maintain data integrity; and identify process improvements. The role collaborates with internal teams, manages multiple priorities, and supports customer satisfaction in a hybrid office environment.

Own the unified consumer experience for Creativate across web, mobile, tablet, desktop, and connected sewing machines. Lead cross-device continuity, cross-community handoffs, personalization, shared interaction patterns, design systems, and end-to-end journey improvements. Partner with product, engineering, design, operations, and marketing teams to test, iterate, and scale intuitive experiences using consumer insights, analytics, and AI tools.

Own the global consumer SaaS membership strategy, growth, retention, pricing, monetization, and lifecycle health. Lead acquisition, conversion, engagement, and lifetime-value expansion while managing key subscription metrics such as MRR, ARR, ARPU, CAC, LTV, cohorts, and churn. Build experimentation and consumer-insights capabilities, align product and commercial teams, and establish an operating model to scale membership across international channels.