Teams at Signifyd

Provides post-sales technical account management and support for Latin American merchants. Responsibilities include leading e-commerce integrations, troubleshooting API and platform issues, coordinating escalations with internal teams, managing implementation milestones, maintaining CRM updates, training merchants, documenting best practices, and advising customer success and product teams. The role requires strong SaaS, e-commerce, API, technical support, communication, and stakeholder-management skills, plus fluent English and Spanish.

Investigate and process credit card chargebacks, reconcile processor files, determine liability, recover funds, and mitigate fraud losses. The role involves applying coverage policies, validating transaction evidence, onboarding and reviewing merchant accounts, troubleshooting data discrepancies, and collaborating with customers, banks, processors, Finance, Product, and Customer Success. Advanced Excel, payment processor, card network, research, and analytical skills are required.

Leads and develops an engineering team building, deploying, and operating machine-learning models and services for fraud prevention. Owns roadmap delivery, technical decisions, reliability, testing, monitoring, and stakeholder communication. Partners with data scientists, ML engineers, product, risk, and engineering teams. Drives responsible AI-tool adoption, recruits and coaches engineers, manages priorities, and ensures scalable, high-quality production systems.