Sigma Computing Benefits Overview

Manage end-to-end sales commission and incentive processing, validate payouts, resolve discrepancies, administer compensation systems, and maintain data flows across Salesforce, HRIS, ERP, and compensation platforms. Support quota rules, crediting structures, accruals, reporting, and plan communications while partnering with Finance, Sales Operations, HR, Data, and GTM leadership to improve accuracy and efficiency.

Leads a team of Support Engineers serving enterprise data-platform customers. Responsibilities include hiring, coaching, escalation management, support strategy, cross-functional collaboration, process improvement, and performance against CSAT, SLA, response, and resolution metrics. The manager will analyze support data, improve customer experience and operational efficiency, and maintain technical expertise in databases, business intelligence, SQL, data modeling, and cloud data warehouses.

Prospect and qualify target accounts, conduct cold calls and outbound sequences, educate prospects, overcome objections, and create sales-ready opportunities. Partner with Account Executives, build trusted prospect relationships, use Salesforce, Outreach, ZoomInfo, LinkedIn, and Google Workspace, and meet a quota of six qualified demos monthly. This is an in-office role with a 25% travel expectation.