Teams at Sight & Sound

Lead communication and coordination across departments during rehearsals, show operations, and company events. Maintain show integrity, safety, technical and artistic vision, scheduling, documentation, backstage operations, and show calling. Support training, preparation, leadership meetings, and team development while promoting a collaborative and professional environment. The role requires strong organization, communication, problem-solving, flexibility, and the ability to manage multiple communications under pressure in an active theatrical setting.

Lead and develop a security team to protect guests and employees, ensure compliance with state/federal requirements, coordinate with public safety partners, deliver training, and maintain physical and certification standards while promoting a values-driven guest experience.

Lead day-to-day Contact Center/Box Office operations, mentor and support customer service representatives, monitor queues and quality assurance, handle difficult customer situations, foster a positive team culture, cover for the Customer Relations Manager when needed, and stay current with department policies.