Teams at Sight & Sound

Support HR team with recruitment, onboarding, orientation, benefits communications, scheduling, meeting minutes, purchasing, travel bookings, and general employee life-cycle and front-line HR inquiries.

Lead day-to-day Contact Center/Box Office operations, mentor and support customer service representatives, monitor queues and quality assurance, handle difficult customer situations, foster a positive team culture, cover for the Customer Relations Manager when needed, and stay current with department policies.

Provision, install, configure, operate, and maintain servers, hardware, storage, and related software; monitor system health and backups; research and implement automation; secure systems; troubleshoot and recover from failures; coordinate with users and teams.