Teams at Sidetrade

Lead enterprise Order-to-Cash implementations from kickoff through hypercare and transition to customer success. Own project plans, governance, budgets, billing milestones, change requests, risks, integrations, testing, cutover, and stakeholder communications through CFO-level leadership. Coordinate finance, IT, ERP, functional, data, and customer success teams across complex multi-entity rollouts and concurrent projects. Help improve AI-enabled implementation methods while maintaining accurate project records and delivery outcomes.

Serve as the primary HR partner for Canada and the United States, advising managers on employee relations, organizational design, performance, development, compliance, and employment law. Manage onboarding, offboarding, contracts, HR systems, benefits providers, payroll information, and investigations. Analyze HR metrics, improve processes, support talent acquisition, and contribute to international HR transformation initiatives. The role is based four days per week on-site in Calgary.

Lead customer discovery workshops, map Order-to-Cash processes, design and configure collections, cash application, credit risk, and disputes modules, and support testing, training, go-live, and hypercare. Monitor adoption, contribute to business reviews, identify expansion opportunities, create reusable enablement content, and coach colleagues. The role requires strong finance-process knowledge, customer-facing consulting skills, data comfort, and willingness to travel up to 70%, with a growth path into Customer Success.