Teams at Sia Partners

Leads the development of a lifecycle and CRM capability for a digital-presence services business. Responsibilities include assessing customer journeys, defining lifecycle strategy and roadmaps, designing onboarding, activation, retention, renewal, win-back, and expansion programs, establishing segmentation and triggers, connecting customer and service data, improving personalization, measuring experiments, and creating cross-functional operating models. The leader will also guide initial journey delivery and build sustainable internal lifecycle capabilities.

The role involves consulting on HR transformation projects, focusing on organizational design, HR management, digital HR, and project management. Responsibilities include assessments, strategy development, and enhancing HR performance through innovative solutions.

Leads client projects focused on business process optimization and data-driven transformation. Responsibilities include process modeling, data flow analysis, data modeling, KPI definition, dashboard and reporting requirements, data governance, analytics, automation, implementation support, and stakeholder management. The consultant guides analysts, supports client adoption, contributes to proposals, and connects engagements to broader digital transformation, data and AI, and operational excellence services.