Teams at Shorr Packaging Corporation

Provides advanced end-user IT support while leading service desk queue operations, coordinating escalations, mentoring support staff, monitoring service performance, and improving processes. Troubleshoots Windows, Microsoft 365, identity, endpoint, network, hardware, and access issues; manages ticket ownership and documentation; supports onboarding, equipment deployment, and asset activities; and contributes to incident analysis, automation, self-service, reporting, and continuous improvement.

Design, implement, secure, and optimize Microsoft 365, identity, endpoint, cloud, and infrastructure environments. Manage hybrid Active Directory and Entra ID, modern authentication, Intune, SharePoint, Teams, OneDrive, and automation with PowerShell. Support AWS workloads, backup, disaster recovery, security hardening, compliance, and cloud migration initiatives. Lead technical projects and troubleshoot complex issues while championing responsible generative AI adoption and improving IT operations.

Owns the corrugated product program across assigned branches, partnering with Sales, Purchasing, Branch Management, customers, and vendors. Evaluates opportunities, supports pricing and proposals, provides technical sales assistance, manages vendor relationships, trains sales teams, monitors market competitiveness, and coordinates onboarding and implementation. The role serves as the corrugated subject matter expert and supports profitable business growth.