Teams at ShopriteX

Coordinates software releases and deployments across development, infrastructure, and engineering teams. Maintains deployment schedules, manages exceptions, communicates status and policy updates, ensures process compliance, supports testing and cutover activities, and leads continuous improvement, reporting, audits, and change meetings. Acts as the primary deployment-process contact for stakeholders, clients, service providers, and management.

Manage operational efficiency across strategic partnerships by communicating processes, resolving escalations, investigating service and order issues, identifying root causes, coordinating training, auditing operations, and improving customer journeys. The role analyzes trends, produces regular reporting, supports strategic projects, and collaborates with partners, stores, branches, management, and internal delivery teams to maintain service-level standards and improve performance.

Plans, coordinates, and executes integrated marketing campaigns across CRM, digital, social, retail, partnership, and in-store channels. Manages timelines, budgets, stakeholders, agencies, suppliers, and operational implementation. Monitors campaign performance, analyzes customer engagement data, and recommends optimization opportunities. Ensures stores and frontline teams are equipped to deliver campaigns effectively while improving customer engagement, retention, customer experience, and business results.