Teams at ShopMy

Owns a mixed Shopify and non-Shopify brand onboarding queue from post-sale through go-live. Guides brands through integrations, tracking, catalog, and payment setup; resolves escalations; drives stalled launches; and improves onboarding processes, documentation, and workflows. Partners with Product, Engineering, Sales, and Customer Success to reduce launch friction and repeat issues. This is a remote, hands-on individual contributor role with approximately 70% queue management and 30% process improvement initiatives.

Own a queue of Shopify brand onboardings from kickoff through go-live, guiding clients through integrations, tracking, catalogs, and payment configuration. Resolve technical issues, prioritize stalled accounts, maintain documentation, provide coverage, and support process improvements. The role also handles complex onboarding questions, escalations, and mentorship for newer associates while delivering clear communication to brands and internal teams.

Own revenue operations for the Success organization, including planning, forecasting, compensation, segmentation, capacity modeling, customer lifecycle processes, systems, reporting, and cross-functional initiatives. The role partners with Success, Sales, Finance, Product, Data, and technical teams to improve retention, adoption, expansion, forecast accuracy, and operational efficiency.