Benefits at Shopmonkey

The Customer Support Representative at Shopmonkey will engage with shops to provide exceptional customer service, addressing inquiries and complaints, while managing workloads and communication efficiently. The role involves problem-solving, relationship building, and process improvement to enhance the shop experience. Ideal candidates should have 1-3 years of experience in customer support, especially in high-volume environments.

As a Customer Support Representative at Shopmonkey, you'll deliver exceptional customer service to auto repair shops, addressing inquiries and issues through various communication channels. Your role involves problem-solving, maintaining relationships with shops, and identifying process improvements to enhance the customer experience.

As an Events Specialist at Shopmonkey, you will coordinate and execute trade shows and internal events to enhance brand awareness and contribute to the company's growth. Your role includes logistical planning, collaboration with marketing, and managing event budgets while ensuring all standards are met during the execution of events.