Benefits at Shopmonkey

The Customer Success Manager will drive customer engagement and growth for Shopmonkey by developing relationships, ensuring product adoption, and helping customers succeed on the platform. Responsibilities include managing customer check-ins, driving upsells, and representing customer needs internally. The role requires teamwork and proactive problem-solving skills, along with experience in the SaaS industry.

As an Implementation Manager, serve as the primary contact for customers during implementation, ensuring top-tier support, training, and coordination with internal departments. Utilize problem-solving skills to provide tailored solutions and enhance customer experiences in the automotive sector.

The Sales Development Representative is responsible for identifying and sourcing new sales opportunities, scheduling product demonstrations, and assisting the Account Executive in closing deals. They will generate expert knowledge on products, manage CRM effectively, and help coach new team members.