Benefits at Shopmonkey

As a Customer Experience (CX) Operations Manager, drive the effectiveness and efficiency of the CX organization by defining objectives, strategies, and implementing scalable processes. Dive deep into payments fintech, implement systems, tools, and processes to improve customer experience. Create and monitor KPIs, operationalize Customer Health Score, analyze data, enforce SLAs, and collaborate with cross-functional teams.

The Senior Product Marketing Manager at Shopmonkey will drive ambitious go-to-market plans, champion customers, develop messaging, create sales toolkits, lead content and campaign strategy, and conduct market research. This role requires superb communication skills, accountability for revenue impact, B2B SaaS experience, attention to detail, and strong organization skills.

As a Full-Stack Engineer at Shopmonkey, you will play a crucial role in delivering new technology solutions, developing production-quality code, and improving code performance. You will work on modern, industry-leading software products and collaborate with a globally distributed team.