Teams at Shockbyte

Own Shockbyte’s Discord, Reddit, and social media communities. Responsibilities include moderation, announcements, events, giveaways, customer replies, outage updates, community programs, social listening, sentiment and engagement reporting, and escalating recurring player issues to product and support teams. The role focuses on strengthening brand advocacy, reducing support demand, improving retention, and keeping online communities active and informed.

Provides fast, friendly support to players and server owners through technical troubleshooting, billing, cancellations, and general inquiries. Manages multiple support tickets, resolves game server issues, and communicates clearly with customers. Requires strong problem-solving skills, familiarity with game server hosting fundamentals, and 1–2 years of customer-facing technical support experience. Experience with WHMCS, Zendesk, FTP, server configuration, and mod/plugin installation is beneficial.

Owner of end-to-end HR for Shockbyte across multiple jurisdictions. Lead recruitment, compensation, performance, employee relations, compliance, and HR policy. Partner with executive leadership to align people strategy with business goals, optimise HR processes, and run initiatives that drive measurable ROI while keeping HR systems and documentation efficient.