Teams at Shockbyte

Provide fast, friendly support to players and server owners through technical troubleshooting, billing, cancellations, and general inquiries. Manage multiple tickets efficiently, investigate game server and hosting issues, and communicate clearly and empathetically. The role requires familiarity with game server environments and hosting fundamentals, with bonus experience using WHMCS or Zendesk, FTP, server configuration, and mod or plugin installation. This is a fully remote position.

The Senior Software Developer will drive product development, lead AI innovations, improve local documentation, and support the Melbourne office's technical growth while collaborating with the European team.

Provides fast, friendly support to players and server owners through technical troubleshooting, billing, cancellations, and general inquiries. Manages multiple support tickets, resolves game server issues, and communicates clearly with customers. Requires strong problem-solving skills, familiarity with game server hosting fundamentals, and 1–2 years of customer-facing technical support experience. Experience with WHMCS, Zendesk, FTP, server configuration, and mod/plugin installation is beneficial.