Teams at Shockbyte

Own Shockbyte’s Discord, Reddit, and social media communities. Responsibilities include moderation, announcements, events, giveaways, customer replies, outage updates, community programs, social listening, sentiment and engagement reporting, and escalating recurring player issues to product and support teams. The role focuses on strengthening brand advocacy, reducing support demand, improving retention, and keeping online communities active and informed.

Provide fast, friendly support to players and server owners through technical troubleshooting, billing, cancellations, and general inquiries. Manage multiple tickets efficiently, investigate game server and hosting issues, and communicate clearly and empathetically. The role requires familiarity with game server environments and hosting fundamentals, with bonus experience using WHMCS or Zendesk, FTP, server configuration, and mod or plugin installation. This is a fully remote position.

Provides fast, friendly support to players and server owners through technical troubleshooting, billing, cancellations, and general inquiries. Manages multiple support tickets, resolves game server issues, and communicates clearly with customers. Requires strong problem-solving skills, familiarity with game server hosting fundamentals, and 1–2 years of customer-facing technical support experience. Experience with WHMCS, Zendesk, FTP, server configuration, and mod/plugin installation is beneficial.