Teams at Shiji Group

Identify, generate, and qualify new business opportunities across Mexico and the U.S.; build pipeline through outbound outreach and inbound lead follow-up; schedule meetings for sales, support event participation and setup, maintain Zoho CRM records, research market and competitors, test outreach techniques, collaborate with sales executives, and meet weekly/monthly KPIs.

Sell hotel and F&B IT solutions across the Middle East by identifying opportunities, managing the sales cycle, building client relationships, delivering presentations and proposals, tracking pipeline and forecasts, collaborating with pre-sales/marketing/product teams, and supporting post-sale transitions and documentation.

Provide first-level technical support for Daylight PMS customers via phone and electronic channels. Troubleshoot, replicate, diagnose issues, document resolution steps, escalate when needed, update knowledge base, and attend product training to maintain service levels and customer satisfaction.