Teams at ShiftCare

Lead onboarding and implementation for new ShiftCare customers (5–100+ seats). Run training sessions, design workflows, manage high-volume communications, maintain HubSpot CRM hygiene, create enablement content, escalate issues, and drive continuous improvement across onboarding processes.

Own post-onboarding client relationships for UK customers, monitor product usage and account health, conduct account reviews, create training content, drive feature adoption and expansion, coordinate cross-functional resources, and use CRM and customer data to reduce churn and improve Net Revenue Retention.

Provide senior technical implementation and solution design for complex ShiftCare customers: analyze workflows, advise on configuration, rostering, billing, claiming, reporting, compliance and integrations; support pre-sales, handovers, product enhancement input, create playbooks, and train internal teams to reduce delivery risk and improve implementation quality.