Teams at Shift4

Manage accurate, compliant multi-state payroll processing across the United States and Canada. Responsibilities include payroll audits, reconciliations, regulatory compliance, issue resolution, reporting and analysis, system enhancements, and process improvements. The role partners with HR, Finance, and Benefits and serves as an escalation point for employee payroll inquiries.

Provides frontline customer support for payment products, POS integrations, terminals, and transaction processing. Troubleshoots customer issues across phone, email, chat, and ticketing channels; explains technical concepts, documents interactions, collaborates with partners and internal teams, and supports continuous operations and process improvements.

Manage merchant onboarding from contract signing through installation, including data gathering, POS configuration, menu programming, online ordering setup, equipment coordination, training, and client communication. Serve as a subject matter expert and escalation point while documenting configurations, troubleshooting issues, and delivering high-quality customer service.