Jobs at Shift (shift.online)

Handle customer and driver service queries by phone and email, resolve real-time delivery issues, meet SLAs, analyze feedback trends, and recommend process improvements. The role involves collaborating cross-functionally to address recurring problems, improve customer experience, and reduce contact volumes in a fast-paced logistics marketplace.

Handles customer and driver queries through email and phone, resolves real-time delivery issues, meets service-level agreements, and identifies recurring service trends. The role recommends process improvements, develops contact-reduction strategies, collaborates cross-functionally on root-cause solutions, and serves as a dedicated customer contact while maintaining service quality in a fast-paced logistics environment.