Teams at Shields Health Solutions

Lead and manage a Patient Support team delivering refill management, prior authorization, and financial assistance. Ensure service-level goals, coach and develop staff, coordinate with hospital partners, manage time reporting and audits, support workflows, assist hiring/onboarding, and handle sensitive patient data. Provide operational oversight and absorb overflow during high workload.

Work with the Executive Leadership team to lead cross-functional strategic and operational initiatives, build financial models, support C-suite decision-making, drive site-level growth with Regional Operations, manage partner discussions, and pursue new business opportunities. Role is analytical, hands-on, travel ~25%.

Lead and supervise Patient Support Associates to ensure medication adherence and timely prior authorizations. Manage scheduling, audits, coaching, performance management, workflows with hospital partners, training, onboarding, reporting, and occasional overflow clinical work while maintaining confidentiality and meeting service-level goals.