Teams at Shieldpay

Drive operational excellence for customer payments: troubleshoot root causes, manage large corporate payment projects, improve processes, ensure accurate/compliant transactions, track KPIs, mentor team members, handle complaints, and coordinate cross-functional resolutions to maintain high customer satisfaction.

Drive new B2B revenue in payments and escrow markets through proactive outbound prospecting, CRM-led pipeline management, account mapping and expansion, event networking, client presentations addressing payment risk, and regular UK travel for face-to-face meetings.