Teams at Sharecare

Support Release of Information Specialists and related teams to resolve and fulfill medical record requests, ensuring HIPAA and legal compliance. Perform data entry, quality control, workflow issue resolution, and cross-department communication; escalate critical issues to management.

Responsible for completing FMLA/Disability forms, ensuring accuracy and customer service, and handling medical record requests while adhering to compliance regulations.

Manage and grow a portfolio of client accounts to ensure retention and upsell opportunities. Serve as primary client liaison, oversee SLAs, drive usage of SaaS solutions, coordinate implementations, produce reports and QBRs, maintain Salesforce and NPS feedback, and support contract renewals and strategic planning.