Teams at Sharecare

Manages global central operations by supporting partner leadership, ensuring SLA and quality performance, aligning workflows with SOPs, overseeing change initiatives, resolving escalations, and driving process improvement, automation, and digital transformation. The role coordinates with internal and global stakeholders on workforce planning, reporting, access management, operational targets, compliance, and transition milestones while supporting continuous operational excellence.

Leads global operations by setting organizational direction, coordinating functional managers, transitioning regional activities, measuring performance, and improving revenue, expenses, profitability, and margins. Builds global partnerships, supports client onboarding and transitions, ensures consistent operational processes, communicates with stakeholders, and maintains compliance with information governance, HIPAA, privacy, and corporate integrity requirements.

Reviews and approves customer accounts, maintains accurate account data, generates and processes invoices, resolves billing discrepancies, responds to billing inquiries, and maintains accounts receivable documentation. The role collaborates with sales, customer service, and finance teams while ensuring compliance with financial controls and billing regulations. It also supports reconciliations, audits, process improvements, system upgrades, and policy updates.