Teams at Sharecare

Process and validate medical record release requests on-site, scan and return charts, ensure HIPAA compliance and confidentiality, maintain quality, productivity, and customer service standards.

Process release of information (ROI) requests: retrieve, scan, validate authorizations, ensure HIPAA compliance, maintain equipment and records, deliver customer service, manage incoming requests (mail/phone/fax/email), order/return paper records, and follow state laws and client policies.

Process release of information (ROI) requests accurately and timely, validate authorizations, scan and return medical records, ensure HIPAA compliance, maintain equipment and file organization, provide customer service, and follow state fee structures and client policies.