Teams at SFM - The Work Comp Experts

Provides customer and administrative support for workers’ compensation insurance operations. Processes applications, claims, payments, data entry, and document workflows; reviews injury reports, medical bills, and reimbursement requests; manages inbound calls and workflow queues; maintains records and office equipment; and supports process improvements and special projects.

Conduct complex workers’ compensation premium audits for midmarket and large policyholders. Review payroll and financial records, determine exposures and classifications, calculate accurate premiums, prepare audit reports, explain findings, resolve disputes, and communicate with policyholders and agents. The role also involves research, special projects, customer service, and adherence to NCCI, MWCIA, WCRB, state, and company audit requirements.

Conduct workers’ compensation insurance premium audits by reviewing payroll, financial, contract, and business records. Reconcile reported payroll, determine classification codes and subcontractor exposure, calculate final premiums, document results, and enter audit data. Communicate findings with policyholders, agents, underwriters, and internal teams; respond to billing inquiries and manage disputes while following applicable regulations and company procedures.