Teams at SF Fire Credit Union

Leads the credit union’s non-lending Operations organization, including contact center, member services, branches, virtual branch, deposits, payments, and card services. Owns reliable daily performance, member and employee experience, controls, compliance, risk, resilience, and operating results. Drives process redesign, modernization, analytics, automation, organizational development, and cross-functional initiatives while developing leaders and future-ready capabilities.

Lead marketing measurement, analytics, and research to inform acquisition, engagement, retention, and ROI. Build attribution models, dashboards, and automated reports; analyze member and campaign performance; run market research and competitive intelligence; partner cross-functionally to ensure data quality and translate findings into executive-ready recommendations and strategic planning support.

Leads the credit union’s risk-based internal audit program, including audit planning, outsourced provider management, fieldwork coordination, issue remediation, regulatory examination support, governance reporting, and internal control enhancement. The role develops audit strategy, reports to management and the Audit Committee, conducts selected audits, and matures the internal audit function. It is an individual contributor position without direct reports.