Teams at ServiceUp

Own post-sale customer success for a portfolio of fleet and insurance accounts. Lead onboarding, platform configuration, integrations, user training, adoption, operational reviews, account health, retention, and expansion identification. Analyze usage and business metrics such as repair orders, cycle time, downtime, cost, and savings. Coordinate with Sales, Operations, Product, and shop network teams to resolve issues and ensure customers realize value from the platform.

Lead and build ServiceUp’s Customer Success function for a B2B SaaS platform. Own customer onboarding, adoption, retention, account health, operational reviews, churn reduction, and usage growth. Establish CS processes, health scoring, playbooks, segmentation, CRM workflows, and reporting. Initially manage key accounts directly while hiring and developing a CSM team, partnering cross-functionally on implementations, product improvements, and customer value realization.

Build and manage ServiceUp’s reseller and co-sell partnerships with fleet management and telematics platforms. Own partner-sourced ARR, joint account planning, partner enablement, QBRs, pipeline forecasting, channel conflict resolution, and cross-functional co-marketing and product initiatives. Establish partnership programs, including deal registration, incentives, MDF, and reseller economics. Represent the company at partner events and customer meetings, with 25–40% travel.