Transforming Field Services

A distinct set of tech tools sets ServiceTitan apart, said Agarwal. “We leverage the Microsoft tech stack as the foundation for our software development — it enables us to utilize powerful tools provided by Microsoft, which enhances our ability to build robust and scalable solutions,” she said. Another powerful resource at ServiceTitan is its feedback loop, which values all input. “Every voice is heard and valued,” she said. “Our industry and space offer great potential for growth and innovation, as we work in a relatively untapped sector.”

“Our primary focus is ensuring seamless performance and the ability to handle high workloads for an optimal customer experience,” said Shuruev. From internal modules to microservices, ServiceTitan assesses its technical solutions to align with industry best practices. “With a backend stack built on .NET, utilizing Microsoft Azure cloud services, we emphasize high-quality code, stringent coding standards, and ongoing refactoring,” he said. “We chose these tools based on their reliability, extensive features, and compatibility with our overall architecture.”