Teams at ServiceCore

Provide multi-channel support by email, chat, and phone; troubleshoot product issues using Pylon and Jira; own customer problems through resolution; document issues accurately; collaborate with Product and Engineering; build product expertise; and communicate customer feedback internally. The role requires clear communication, organization, adaptability, independent work, and comfort handling a high-volume support queue.

Generate qualified leads through high-volume outbound calling, emailing, texting, and social outreach. Own the outbound sales process, qualify prospects, schedule meetings for account executives, communicate ServiceCore’s value proposition, and maintain accurate activity records in Salesforce and Gong. Collaborate with sales and marketing teams, monitor industry trends, and provide insights to improve prospecting and sales strategies.

Manage enterprise and strategic SaaS customer accounts, serving as a trusted advisor and primary contact. Own renewals, lead QBRs and EBRs, monitor customer health and product adoption, identify risks, support expansion opportunities, and communicate customer feedback internally. Use tools including ChurnZero, Gong, Slack, Claude, and CRM platforms to improve efficiency and scale customer engagement. Build lasting relationships, drive retention and satisfaction, and help develop scalable customer success processes.