ServiceCore Benefits Overview

Provide multi-channel support by email, chat, and phone; troubleshoot product issues using Pylon and Jira; own customer problems through resolution; document issues accurately; collaborate with Product and Engineering; build product expertise; and communicate customer feedback internally. The role requires clear communication, organization, adaptability, independent work, and comfort handling a high-volume support queue.

Lead infrastructure and DevOps strategy, team development, cloud architecture, Infrastructure as Code, CI/CD, automation, reliability, scalability, cost optimization, and security for production SaaS applications. Manage AWS and GCP environments, establish Terraform and Ansible standards, implement deployment and rollback automation, apply AI to operational workflows, and improve observability, incident response, disaster recovery, and engineering productivity.

Generates and qualifies leads for field-service software through cold calls, emails, texts, and social channels. Manages outbound prospecting, books meetings for account executives, maintains lead records in Salesforce and Outreach.io, communicates product value, collaborates with sales and marketing, reports pipeline metrics, and researches industry trends. The role requires strong communication, organization, coachability, and the ability to succeed in a fast-paced B2B SaaS startup.