Teams at Service Wire Company

Manages customer product claims, returns, pricing adjustments, deductions, and quality inquiries. Investigates complaints, determines root causes, coordinates corrective actions with Sales, Shipping, Quality Control, Engineering, and Credit, and communicates resolutions to customers. Tracks freight claim materials and funds, reviews supporting records, and recommends improvements to products, packaging, shipping, service, and billing processes. Requires strong documentation, analytical, communication, multitasking, basic math, and customer interaction skills.

Maintain and manage product specifications and attributes for industrial wire and cable, collaborate with engineering, sales, and quality teams, audit production processes, support new product realization and market expansion, respond to technical customer inquiries, and ensure compliance with applicable standards and regulations.

Develops and improves manufacturing processes, production methods, quality systems, and process controls. Leads continuous improvement events, analyzes product and process data, performs root cause investigations, implements corrective improvements, and supports certification compliance. Collaborates with equipment designers, manufacturing leadership, quality teams, and sales. The role requires in-person work in variable temperatures, PPE use, physical activity, and travel to other facilities under 20% of the time.