Teams at Serenity Mental Health Centers

Provide front-desk support: greet visitors, manage check-in/check-out, collect payments, schedule and confirm appointments, and perform administrative tasks to maintain an organized, professional office environment. Position includes training and works 3 days per week with 13-hour shifts.

Serve as front-desk point of contact: greet visitors, manage check-in/out, collect payments, schedule and confirm appointments, and perform basic administrative and scheduling system tasks to keep the office organized and welcoming.

Lead a customer service team in a high-volume environment, focusing on performance metrics and high-quality customer experience. Manage operations, coach a team of 30+, implement process improvements, and drive accountability for service standards.