Serendipity Labs Benefits Overview

Manage daily coworking lab operations, member experience, events, and community partnerships. Oversee billing/invoicing, onboarding, inventory, basic IT troubleshooting, and coach Experience Coordinators to ensure high-quality service delivery.

Provide front-desk hospitality and member support at a coworking location: welcome visitors, handle phones, maintain spaces, support events and catering, update member billing records, assist local marketing, and serve as brand ambassador while upholding facility standards.

Manage day-to-day operations of a coworking lab: deliver upscale member experience, lead and coach Experience Coordinators, plan and execute member events and artist partnerships, handle billing/AR and consumables ordering, perform basic IT troubleshooting (AV, Wi‑Fi, printing), conduct tours and onboarding, and ensure the lab is clean, staffed, and systems are functioning.