Teams at Sentry (sentry.com)

Handles non-standard auto insurance claims by verifying coverage, investigating accidents, assessing liability and claim exposure, setting reserves, documenting decisions, and communicating empathetically with customers. The role includes structured training, compliance with regulations, state licensing, and hybrid office work. A bachelor's degree or equivalent experience is required, while insurance or customer service experience is preferred.

Manage non-attorney-represented bodily injury auto claims by verifying coverage, investigating liability, reviewing evidence, setting reserves, negotiating settlements, resolving coverage and damage issues, documenting decisions, ensuring regulatory compliance, and providing empathetic customer service. The role requires maintaining state licensing, analyzing insurance policies and regulations, prioritizing caseloads, and making timely claim decisions.

Manage full-cycle recruiting from workforce planning and requisitions through candidate sourcing, screening, interviews, background checks, and offers. Partner with hiring managers to define requirements, develop candidate pools, attract active and passive talent, coordinate interviews, and maintain candidate engagement. Ensure compliance with employment practices while handling confidential information and meeting staffing goals.