Teams at Sentral

The Experience Manager leads the property's front-desk and guest-experience operations. Responsibilities include welcoming guests, coordinating stays, resolving booking and billing issues, overseeing room readiness, coaching the Experience Team, managing events and guest communications, training staff on community systems, supporting hospitality technology implementations, coordinating housekeeping vendors, and collaborating with revenue management to improve bookings and guest satisfaction.

Support day-to-day accounting across a multi-entity property portfolio: upload and code journal entries, review corporate card transactions, process expense reimbursements, assist bank reconciliations and AR collections, provide audit support, and help with month-end close and ad hoc accounting projects.

Lease available homes, market the property, conduct tours, screen applicants, prepare leases, accept payments, maintain resident records, coordinate move-ins/outs, support guest check-ins, and uphold Fair Housing and company policies to minimize vacancy and maximize net rent.